Customer Success Stories:
Regional Financial Institution
- Challenge Addressed: Inconsistent vendor risk scoring and pending regulatory audit pressure.
- TPTH Solution Delivered: Full TPRM Program Gap Assessment & revised risk tiering framework.
- Measurable Outcome: Achieved 100% regulatory compliance alignment & reduced review time by 40%. Assisted in regulatory preparation and sessions. Findings were not significant and none required escalation or raised risk levels.
Healthcare System Network
- Challenge Addressed: Shadow AI adoption among critical SaaS vendors handling patient data. Lack of governance and process documentation.
- TPTH Solution Delivered: Custom AI Risk Assessment framework and vendor contract clause updates. Developed in partnership with client governance documentation and all related processes. We aligned their governance and process to HiTrust framework.
- Measurable Outcome: Identified 14 high-risk AI vendor models and mitigated unapproved data usage. Client was able to pass subsequent compliance and audit reviews with only minor findings
Software Service Provider
- Challenge Addressed: Maker of software for third-party risk management with AI capabilities was getting unacceptable responses from the agents.
- TPTH Solution Delivered: Worked with all relevant departments: product development, engineering, sales, and customer teams to ensure the results were above the 96% goals for accuracy.
- Measurable Outcome: Successfully train the AI agents to complete their tasks with 96% measurable accuracy. More importantly, the answers were tied to important backstops such as relevant frameworks and known best-practices.
Large Healthcare Provider
- Challenge Addressed: TPRM and Cyber teams were at different levels of proficiency for current best practices.
- TPTH Solution Delivered: Developed and provided custom training to the whole team, both on-site and virtually, over the last four years.
- Measurable Outcome: Each class receives feedback from students as well as the leader for the team. All feedback has been positive, and any constructive criticism is worked into improving future deliveries of education and content.